Refunds and Cancellation

How cancellations, refunds and swaps work for our plans and coaching. Your legal rights are always protected.

Downloadable plans

Normally, when you buy online you have 14 days to change your mind. For digital content like our PDF plans, that right ends once the content is made available, but only if you agreed to it first. At checkout we ask you to tick a box confirming you want immediate access and that you understand you'll lose your 14-day right to cancel once your plan is available. We confirm this in your order email.

So once you've chosen immediate access, we can't give a refund just because you've changed your mind. This doesn't affect your rights if something is wrong.

Wrong plan? We'll swap it free

If you picked the wrong division, target time or length, email [support email] within 30 days with your order number and we'll swap it for the plan you meant, free. If the plan you want costs more, we'll ask you to pay the difference.

Faulty or not as described

If your plan won't open, is incomplete, or isn't what we described, tell us and we'll fix it or send a replacement. If we can't, you're entitled to a refund, in full or in part depending on the problem. These rights come from the Consumer Rights Act 2015 and nothing in our terms takes them away.

Coaching

• 14-day cancellation: you have 14 days from sign-up to cancel. If you asked us to start coaching straight away and you cancel within those 14 days, we refund what you paid minus a proportionate amount for coaching already provided.
• Cancelling later: cancel online at any time. Your subscription stops at the end of the month you've paid for and you won't be charged again. We don't refund part-months unless the service was faulty.
• Service problems: if coaching isn't provided with reasonable care and skill, tell us and we'll put it right, or give you a price reduction or refund.

How to cancel or ask for a refund

Email [support email] with your name, order number and what you'd like. You can use the form below, but you don't have to. If you cancel, we'll refund you within 14 days of you telling us. For faulty plans or coaching, we'll refund within 14 days of agreeing you're entitled to one. Refunds go to the card you paid with.